FAQS

When it comes to carpet, the options are virtually endless. But carpet can be split into three basic categories, based on the characteristics of the carpet's surface. This visible, wearable surface, consisting of tufts of yarn, is called "pile". Carpets are categorized as "cut pile," "loop pile," or "cut and loop."

Yes we do! Once you've chosen your new flooring, we're more than happy to come and measure up accurately. Alcoves and door recesses can make a difference to the amount of carpet or flooring you need. We would be absolutely delighted to visit you at home and accurately measure your space. We can then efficiently plan the exact amount of carpets of flooring you will need. This could reduce waste and help save you money.

Yes! As long as you give us at least 48 hours notice.

Yes, we regularly schedule Saturday installations and Sundays can be arranged if necessary.

Carpet installations under 60sqm and hard flooring installations under 20sqm, typically take 1 day. Installations larger than this can take 2 days or more.

When it comes to carpeting and pets, a cut pile is the better choice. Looped pile carpets can snag on pets' nails, causing yarn to fray, tear or pull out. Looped piles can also be a chewing temptation for some pets.

We would recommend using either Luxury Vinyl Tiles (LVT) or Laminate flooring in the kitchen. We also have waterproof laminates that are even better than regular laminate for the kitchen. Engineered, solid and carpet are not advised for use in the kitchen.

LVT and Laminate can be perceived as similar and they do have a lot of differences, but the main differences are the boards themselves. Most LVTs are installed by sticking them straight down, which you can't do with laminate. It's also important to remember most laminates aren't water resistant (except our waterproof laminates) whereas all LVT are completely waterproof.

Luxury Vinyl Tiles and waterproof laminate are perfect for the bathroom as they're completely waterproof and hard-wearing. We would definitely recommend against using any form of wood or carpet in the bathroom, as the moisture can damage these floors.

We would always recommend new underlay where possible, however we have a large selection of carpets with built in felt backing, which can be laid with or without underlay.

Most of our floors can be used with underfloor heating, regarding you use the correct adhesive / underlay with the floor that's designed to withstand the temperature. You will also require some form of Damp proof membrane (DPM) between the heating and your new floor, to protect the floor from the moisture.

Most of our floors can be used with underfloor heating, regarding you use the correct adhesive / underlay with the floor that's designed to withstand the temperature. You will also require some form of Damp proof membrane (DPM) between the heating and your new floor, to protect the floor from the moisture.

Vinyl is a specific type of plastic. Vinyl flooring is a product made by layering different materials, including vinyl. The most common type of vinyl floor consist of 4 layers: a felt, fiberglass or vinyl backing; a core layer; a decorative layer with the flooring pattern; and a final "wear layer" on top that protects the flooring from scratches and scuffs.